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Information Desk

Our Information Desk is staffed during trading hours. It is located on the Ground Floor at the Mall Entry (Refer to the Ground Floor Plan). The Desk has facilities for directing customers to the store as well as supplying them with information about the store, Call Taxi and driver call in basement.

You can get in touch with the help desk personnel at the Information Desk on: 040-67497600

Facilities for Disabled

As part of our Customer Service, we have addressed facilities for our disabled guests. All care and thought has been given to make disabled guests visit to GVK One, a better experience.

  • Parking facilities are available throughout the Mall car park and are identified through appropriate markings. These car parks are adjacent to the Mall Lifts on all levels.
  • Wheelchairs are available at NO COST. These need to be booked in advance as the demand is great. They can be availed at the Information Desk.
  • Disabled toilets are located for guest’s convenience on all levels.
  • The mall also has a dedicated and customized hydraulic elevator for physically challenged guests.
Change Facilities

These facilities are located on the First floor (Refer to the First Floor Plan)

Parking

Mall provides 5 level car parking. The 5 basements have a capacity of more 900 parking spaces.

4 Wheeler Parking Rates
  • All Days - Minimum amount of Rs. 30/- Valid Upto 2 hours.
  • All Days - Rs.10/- for every extra hour
  • Lost Ticket Charge - Rs. 100/- (Valid Vehicle documents with Identity proof to be produced in case of loss of Ticket)
2 Wheeler Parking Rates
  • All Days - Minimum amount of Rs. 10/- Valid Upto 2 hours.
  • All Days - Rs.5/- for every extra hour
  • Lost Ticket Charge - Rs. 50/- (Valid Vehicle documents with Identity proof to be produced in case of loss of Ticket)
Privileged Parking floor for Women

Basement level 1 is reserved for all cars driven by women for easy Entry and Exit.

Valet Service
  • To provide a privileged & hassle free shopping experience at GVK One, Valet service at the Main porch will take care of your car.
  • Charges: Rs. 70/- (Inclusive of the initial 2 hour parking fee).
  • Rs.10/- for every extra hour.
Mall Directory

Mall Directory and the Mall floor maps are made available at the Elevator lobbies.

Wheelchair

Wheelchairs are available at Mall Entry on a first-come, first-serve basis. Wheelchairs are complimentary for use. Guest to provide required details to the mall attendant for using the Wheelchair.

Lost & Found

Lost and Found services are available at Security Control room or by calling the Information desk at 040-67497600. Guest Services team will maintain a log, for 60 days, of items found in the mall's public places and stores. Individual stores may also maintain independent Lost and Found services.

ATM

4 ATM machines of various banks at different locations have been provided to cater to guest requirements.

Radio Cabs

Our Information Desk is staffed during trading hours. It is located on the Ground Floor at the Mall Entry (Refer to the Ground Floor Plan). The Desk has facilities for directing customers to the store as well as supplying them with information about the store, Call Taxi and driver call in basement.